At Desert Springs, we're dedicated to providing you with a blossoming experience, from browsing our online selection to enjoying the beauty of our fresh flowers and arrangements. This Customer Care Policy outlines our commitment to you and how we strive to address your inquiries and ensure your satisfaction.

1. Our Promise: Cultivating Your Satisfaction

Prompt Attention: We aim to respond to all customer inquiries with timely care and efficiency. Whether you reach out via email, phone, or social media, we'll make every effort to get back to you within 1 business day.

Friendly & Helpful Service: Our dedicated customer care team is here to assist you with a warm and helpful approach. We're ready to answer your questions, provide detailed information, and resolve any concerns you may have.

Transparent Communication: We believe in clear and honest interactions. You can expect accurate information about our flowers, arrangements, delivery services, and policies.

2. How to Reach Our Blooming Team

You can connect with our customer care team through the following channels:

Email: 

Phone:

3. How We Can Help Your Floral Journey

Our customer care team is here to assist you with a wide array of inquiries, including:

Flower & Arrangement Details: Questions about the types of flowers used, arrangement styles, sizes, care instructions, and the meaning or symbolism of specific blooms.

Ordering Assistance: Guidance with placing orders, navigating our website, understanding customization options, or checking your order status.

Delivery Information: Inquiries about our delivery areas within the UAE , estimated delivery times , and any applicable delivery charges within the UAE.

Feedback & Suggestions: We warmly welcome your feedback, both positive and constructive, as it helps us nurture and improve our offerings. Please don't hesitate to share your thoughts or any concerns.

Order Adjustments & Issues: While we focus on delivering fresh, high-quality flowers, we're here to assist with any issues regarding incorrect or damaged orders upon arrival. Please contact us promptly with details and photographic evidence if necessary.

4. Nurturing Continuous Improvement

Your feedback is invaluable to us as we continuously strive to enhance our customer care and overall service. We may occasionally review customer interactions to ensure the highest standards of quality  and training.

5. Accessibility for Everyone

We are committed to making our customer care services accessible to all our customers, including those with disabilities. If you have any specific accessibility requirements, please inform us, and we will do our utmost to accommodate your needs.

At Desert Springs, we deeply appreciate your choice to bloom with us. We are dedicated to providing you with exceptional customer care and ensuring your complete satisfaction with every floral experience.