TERMS & CONDITIONS
These Terms and Conditions ("Terms") govern your access to and use of our website and any related services provided by Desert Springs. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.
1. Online Floral Shop
1.1 Product Information: We make every effort to display our floral arrangements and products as accurately as possible, including descriptions, colors, and sizes. However, please note that flowers are a natural product, and variations may occur. We do not guarantee that product images or descriptions are completely error-free, complete, or current.
1.2 Pricing: All prices are listed in United Arab Emirates Dirham (AED) and are subject to change without prior notice. We strive to maintain accurate pricing, but errors may occur. In the event of a pricing error, we reserve the right to cancel or modify your order.
1.3 Orders: We reserve the right to refuse or cancel any order placed through our website for any reason, including but not limited to:
Flower availability and seasonal variations
Errors in product or pricing information
Delivery area limitations within the UAE
Suspected fraudulent activity
1.4 Payment: We accept the following payment methods commonly used in the UAE: [List the payment methods you accept, e.g., Credit/Debit Cards (Visa, Mastercard), Digital Wallets (Apple Pay, Google Pay), Online Bank Transfers]. You agree to provide accurate and complete payment information. By placing an order, you represent and warrant that you are authorized to use the designated payment method.
2. Delivery (UAE)
2.1 Delivery Area: We offer delivery services throughout the United Arab Emirates (UAE). Specific delivery areas within the UAE are outlined on our website.
2.2 Delivery Time: Estimated delivery times are provided during the checkout process and are subject to change depending on factors such as:
Order volumeTraffic conditions within the UAE
Delivery location within the UAE (Emirate)
Flower availability
We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to: severe weather, traffic congestion, or other unforeseen events within the UAE.
2.3 Delivery Charges: Delivery charges are calculated based on the delivery location within the UAE (Emirate) and the order value. Applicable delivery charges will be clearly displayed at checkout before you confirm your order.
3. Cancellation, Order Issues, and Refunds
3.1 Cancellations:
Orders may be cancelled according to the timelines outlined in our Cancellation Policy.
3.2 Order Issues:
In the event of damaged or incorrect floral arrangements, please contact us within the specified timeframe as detailed in our Cancellation, Order Issue, and Refund Policy.
3.3 Refunds:
Refunds will be processed in accordance with our Cancellation, Order Issue, and Refund Policy.
4. User Accounts
4.1 Account Creation: You may create an account on our website to streamline the ordering process, track your order history within the UAE, and manage your preferences. You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to your account.
4.2 Account Termination: We reserve the right to suspend or terminate your account at any time, with or without cause, and without prior notice, if we believe you have violated these Terms or engaged in any conduct that we deem harmful to our website or our business operations within the UAE.
5. Intellectual Property (UAE)
5.1 Website Content: All content on our website, including but not limited to text, images, logos, photographs, floral arrangement designs, trademarks, and other intellectual property, is the property of Desert Springs or its licensors and is protected by applicable intellectual property laws of the UAE and international conventions.
5.2 Prohibited Use: You may not reproduce, modify, distribute, display, perform, publish, license, create derivative works from, or sell any content from our website without our express written consent. You may use the website and its content for your personal, non-commercial use only within the scope permitted by UAE law.
6. Disclaimer (UAE)
6.1 Website Availability: We strive to ensure that our website is accessible and functioning properly at all times. However, we do not guarantee that the website will be uninterrupted, error-free, or free of viruses or other harmful components.
6.2 Floral Suitability: It is your responsibility to ensure that the flowers and arrangements you order are suitable for the intended recipient and occasion within the cultural context of the UAE. We are not responsible for any allergies or sensitivities that the recipient may have to specific flowers.
6.3 Limitation of Liability: To the maximum extent permitted by applicable law in the UAE, Desert Springs shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website, the products purchased through our website, or any related services, even if we have been advised of the possibility of such damages. Our total liability to you for any direct damages shall not exceed the amount you paid for the applicable order.
7. Governing Law
These Terms shall be governed by and construed in accordance with the federal laws of the United Arab Emirates. Any disputes arising out of or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in the United Arab Emirates.
8. Changes to Terms
We reserve the right to update these Terms and Conditions at any time, without prior notice, to reflect changes in our business practices, legal requirements in the UAE, or other factors. Any changes will be posted on our website, and the revised Terms will be effective immediately upon posting. Your continued use of our website after the posting of any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for any updates or changes.
9. Contact Us
If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us at:
Phone
By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.